Privacy Policy

  1. Overview

    2. This Privacy Policy explains how we, ODAPTIC Pty Ltd (ACN 625 368 283), handle personal and confidential information in relation to the goods and services we provide. Together with our engagement letter, these terms form the basis of our agreement with you.

  2. Our Commitment to Privacy and Confidentiality

    3. We are committed to protecting the privacy and confidentiality of all personal and sensitive information we handle. Our practices align with Australian privacy laws and uphold the Australian Privacy Principles.

  3. Information Collection and Use

    4. We collect personal information necessary for delivering our services. This may include your contact details, information provided for surveys and assessments, and any other relevant information needed to fulfill the services outlined in the engagement letter.

  4. Purpose of Collection

    5. We collect and use personal information solely for the purpose of delivering our agreed services and in accordance with the purpose specified in our engagement letter. We do not use or disclose this information for any other purpose without consent.

  5. Third-Party Information

    6. If we need to use third-party data as part of our services, you must ensure that we have the necessary rights or permissions. We do not take responsibility for the accuracy of third-party information and expect that it will be provided accurately and timely for effective service delivery.

  6. Confidentiality of Information

    7. Both parties agree to keep each other’s information confidential. We won’t disclose personal information or any sensitive data to third parties unless:

    It is required to fulfill the services;

    It is mandated by law;

    We have received prior consent from the individual or entity concerned.

  7. Privacy in Surveys and Assessments

    8. For services involving surveys and assessments, we maintain strict confidentiality and respect participants' privacy. All survey data collected will be reported only in aggregated form, ensuring no personally identifiable information is disclosed without consent.

  8. Data Retention and Disposal

    9. Documents and information provided by you may be retained for up to seven years. After this period, we may securely destroy them, unless there is a legal obligation to retain the information for a longer period.

  9. Security of Electronic Communications

    10. We take reasonable precautions to safeguard our electronic systems and data against unauthorized access or loss. Any electronic tools used in our service delivery remain our property and are provided to clients only under specified conditions.

  10. Subcontractors

    11. We may use subcontractors to help deliver our services. Any subcontractors we engage are bound by confidentiality agreements and our privacy obligations.

  11. Access to Your Information

    12. You may request access to the personal information we hold about you. We aim to respond to such requests promptly, subject to any legal rights and obligations we must observe.

  12. Updates to This Policy

    13. We may update this Privacy Policy from time to time to reflect changes in our practices or in relevant laws. We will notify clients of any significant changes.

  13. Contact Us

    14. If you have any questions regarding this Privacy Policy or our practices, please contact us at:

    Email:info@odaptic.com

    Phone: 1800 ODAPTIC

    Address: 7/34 Commercial Road, Newstead QLD 4006, Australia

  14. Governing Law

    15. This Privacy Policy is governed by the laws of Queensland, Australia, and any disputes will be handled in Queensland courts.